Customer Success Manager (SaaS)

Location: Manchester, UK; hybrid, with up to 3 days working from home per week

Salary: Up to £33,000 plus commission, with estimated OTE of up to £40,000

Company

hirify.global is a Manchester-based PropTech company creating software for the UK property and estate agency industry, including Street.co.uk and Spectre.

What you will do

• Support enterprise clients in adopting Street.co.uk and achieving strong results with the platform.
• Plan customer meetings and workshops while building detailed knowledge of the evolving product.
• Collect and communicate customer feedback to business, product, sales, and technology teams.
• Provide technical support by phone and email and proactively resolve potential customer issues.
• Collaborate on product features that reflect customer needs.
• Identify opportunities to upsell additional products across the hirify.global ecosystem.

Requirements

• Background in Customer Success, ideally in the technology or SaaS sector.
• Passion for delivering a first-class customer experience.
• Fluent written and spoken English with excellent communication skills.
• Ability to work independently as a dependable, motivated self-starter.
• Strong organisation skills and exceptional attention to detail.
• Eligibility to live and work in the UK and ability to perform the specified work.

Culture & Benefits

• Hybrid working with flexible hours and a comfortable, relaxed office environment.
• £1,000 holiday contribution after the first year and a £500 annual learning and development budget.
• Enhanced maternity, paternity, and adoption pay, plus mental health and well-being support.
• Birthday leave, paid volunteering days, holiday buying, menopause leave, and well-being initiatives.
• Public transport season ticket loans, cycle-to-work scheme, and electric car salary sacrifice scheme.
• Company off-sites, team events, happy hours, and a climate-positive sustainability focus.

Hiring process

• Three stages: introductory call with the Talent team, an in-person Hiring Manager interview with a task, and a final in-person interview.
• Interview adjustments can be requested where needed.