Healthcare Administrator

Location: Remote, work from home in the Philippines; split-shift availability during Sydney business hours required.

Salary: PHP 55,000–65,000 per month.

Company

Provides remote administrative support for allied health clinics, extending on-site front desk operations.

What you will do

• Manage clinic inboxes, patient messages, phone calls, rebookings, rescheduling, cancellations, and follow-ups.
• Prepare patient invoices, maintain account records, and follow up on outstanding balances.
• Process billing and claims for private health funds, HICAPS, Medicare EPC plans, WorkCover, CTP, and DVA.
• Maintain Cliniko settings, including fee schedules, billable items, pricing, and appointment types.
• Generate revenue, appointment volume, and billing reports for leadership.
• Organize patient records, referrals, and administrative documents in line with privacy and data security standards.

Requirements

• Hands-on experience administering Cliniko, including billable items, pricing, appointment types, and reporting.
• Experience in administration and patient communication within an Australian clinic, preferably allied health, physiotherapy, or medical practice.
• Working knowledge of Australian healthcare funding schemes, including HICAPS, Medicare EPC referrals, WorkCover, CTP, and DVA.
• Strong experience with patient inboxes, complex diary rescheduling, invoicing, and billing workflows.
• Exceptional written English and full availability during Sydney business hours from the Philippines.

Nice to have

• Confident spoken English for patient phone calls and call handling.
• Current or recent experience working directly with an Australian healthcare clinic.
• Experience with VOIP phone systems, call routing, and live call transfers.
• Familiarity with Xero, Microsoft 365, or Google Workspace.

Culture & Benefits

• Fully remote work from home.
• Work supporting two Sydney allied health clinics.
• Full-time contractor engagement.
• Structured work during Australian business hours.