Scheduler / Shift Coordinator (Healthcare)

Location: Remote from the Philippines, supporting Washington, D.C. operations; working hours aligned with US operations, with some evening and weekend availability required.

Company

hirify.global is recruiting for an established US home-care provider.

What you will do

• Create, maintain, and update schedules for clients and Care Professionals.
• Match Care Professionals with clients based on availability, skills, requirements, and continuity of care.
• Handle approximately 60–80 inbound and outbound calls per day and respond to cancellations, sickness, uncovered shifts, and last-minute changes.
• Secure replacement cover and maintain contingency plans for 100% coverage of scheduled service hours.
• Update scheduling software, client and employee records, and operational documentation.
• Resolve concerns, communicate updates to management, complete handovers, and protect confidential information.

Requirements

• At least one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service, or a similar role.
• Excellent spoken and written English and a confident, professional telephone manner.
• Experience working in a high-volume calling environment of approximately 60–100 calls per shift.
• Strong organisation, prioritisation, problem-solving, decision-making, attention to detail, and record-keeping skills.
• Working knowledge of Microsoft Word, Excel, and general office systems.
• Willingness to work hours aligned with US business requirements, with reliable broadband and a professional home-working environment.

Nice to have

• Home-care, healthcare, medical scheduling, workforce-management, or shift-planning experience.
• Experience supporting US customers or businesses.
• BPO, contact-centre, or high-volume customer-service experience.
• Experience with scheduling, CRM, or workforce-management software.

Culture & Benefits

• Full-time remote position supporting an established US home-care operation.
• Direct operational impact on clients, families, and Care Professionals.
• International working environment with support from the Owner and Operations Management Team.
• Long-term opportunity for a dependable, high-performing professional.