Building Technician - Subsidence

Location: Home United Kingdom; fully remote

Company

Specialist professional services and technology firm delivering risk, insurance, claims, and business transformation solutions for regulated organisations.

What you will do

• Manage subsidence claims through mitigation, repair, and final settlement.
• Communicate with customers, contractors, and insurer clients by phone, email, and written correspondence.
• Produce technical reports and update claim information in the relevant IT systems.
• Coordinate vegetation removal, drain repairs, panel contractors, repair schedules, and associated costs.
• Create and update building repair scopes, assess contractor estimates, and negotiate cash settlements.
• Settle claims under delegated authority while meeting service-level agreements and company procedures.

Requirements

• Previous subsidence or buildings insurance claims experience, 5+ years of extensive trade experience, or a graduate building surveyor background.
• Knowledge or experience of subsidence, technical building claims, and claims handling.
• Strong verbal and written communication, telephone, customer service, organisation, and problem-solving skills.
• Computer literacy and at least GCSE English grade C or equivalent.
• Ability to manage an independent workload and perform effectively in a fast-paced, target-driven environment.
• Ability to work remotely from the United Kingdom.

Culture & Benefits

• Professional, honest, innovative, and helpful working principles.
• Fully remote work with flexible working arrangements.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• 5% employee and 5% employer pension contributions, life assurance, and enhanced family leave.
• Professional qualification funding, leadership training, learning opportunities, and employee volunteering programmes.
• Wellbeing support, employee assistance, retailer discounts, cycle-to-work scheme, and flexible benefits.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring.