Insurance Claims Administrator (Life & Pensions)

Location: Dublin, Ireland — hybrid

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, with a global network of offices.

What you will do

• Manage life, protection, and pension claims from notification through assessment, settlement, and closure.
• Review claim documentation and policy information, establish eligibility, and obtain missing evidence.
• Communicate sensitively with customers, beneficiaries, advisers, trustees, and other stakeholders.
• Calculate and process claim benefits while maintaining accurate records, controls, and audit trails.
• Progress claims within SLAs, escalate complex cases and operational risks, and support good customer outcomes.
• Collaborate with Operations, Finance, Actuarial, Client Services, and specialist teams on complex cases and continuous improvement.

Requirements

• Strong administration experience with excellent attention to detail and accuracy.
• Ability to manage multiple cases and priorities in a deadline-driven environment.
• Strong written and verbal communication, problem-solving, and escalation skills.
• Comfort working within defined procedures, controls, and regulatory requirements.
• Strong Microsoft Office skills and the ability to work collaboratively.
• Ability to work in the hybrid Dublin-based role.

Nice to have

• Experience in life and pensions, insurance, protection, investments, or financial services.
• Claims administration or claims-handling experience.
• Knowledge of life assurance, pension, or protection products.
• Experience in an FCA-regulated environment or outsourced/BPO operation.
• Experience with policy administration, workflow, or case-management systems.

Culture & Benefits

• Hybrid work model.
• Professional development reimbursement and access to SS&C University.
• Competitive holiday scheme and wellbeing benefits.
• Hands-on, team-customized training.
• Focus on collaboration, accountability, diversity, inclusion, and innovation.