Claims Handler - Property

Location: On site in Stoke-on-Trent, United Kingdom; hybrid working available after probation.

Company

hirify.global is a specialist professional services and technology firm supporting insurance and other highly regulated businesses with claims, risk, transformation, and technology solutions.

What you will do

• Set up new property claims, appoint contractors, and update internal systems.
• Liaise with customers, insurers, suppliers, and colleagues across the UK.
• Analyse insurance policies to determine claim coverage and develop efficient processing strategies.
• Keep policyholders informed through clear written correspondence.
• Ensure compliance with contractual and regulatory requirements.
• Issue payments, arrange settlements, and contribute to team and business performance.

Requirements

• Strong numeracy, literacy, and IT skills.
• Attention to detail and the ability to work in a fast-paced environment.
• Proactive, adaptable, and professional approach to challenging conversations.
• Ability to work onsite in Stoke-on-Trent during the probation period.

Culture & Benefits

• 37.5-hour permanent full-time role with flexible working after probation.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• 5% employee and 5% employer pension contributions, life assurance, and enhanced family leave.
• Professional qualification funding, leadership training, and learning opportunities.
• Employee assistance programme, wellbeing resources, retail discounts, and flexible benefits.
• Inclusive employment policies, employee resource groups, volunteering opportunities, and charitable initiatives.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview followed by offer and hiring decision.