Senior Pension Administrator (Pensions)

Location: Leeds, England, United Kingdom; hybrid workplace

Salary from £32,600 per year

Company

hirify.global is a UK investment platform providing pensions, ISAs, investments, investor content, and related financial services to more than 500,000 customers.

What you will do

• Deliver accurate, timely, and customer-focused pension servicing, resolving complex queries and managing escalations.
• Manage mailboxes, daily workflows, and third-party work distribution while identifying bottlenecks and operational risks.
• Apply CASS requirements, HMRC rules, regulatory obligations, VC processes, and internal controls.
• Complete technical approvals, contribution corrections, SAR processing, complaint timeline reviews, and risk-event reporting.
• Perform daily and month-end quality checks, maintain QA records, and provide constructive feedback based on findings.
• Support training, team huddles, process updates, and deputy Team Manager responsibilities when required.

Requirements

• Strong experience in pension servicing or a similar financial-services operations environment.
• Experience calculating lifetime allowances and applying technical pension administration knowledge.
• Understanding of relevant regulatory and HMRC requirements, CASS requirements, and VC processes.
• Experience handling complex customer or operational queries, escalations, complaints, and risk events.
• Strong written and verbal communication, attention to detail, and the ability to manage workflows and competing priorities.
• Ability to apply procedures and controls consistently and support quality checking and team feedback.

Nice to have

• Experience reviewing procedure documents or supporting process governance.
• Experience processing SAR requests and completing TTFAC or contribution correction approvals.
• Previous deputy or informal leadership experience.
• CII or PMI pension qualification.
• Willingness to take the PMI exam within 18 months if not already qualified.

Culture & Benefits

• Group Personal Pension Plan with an 8% employer contribution and 4% employee contribution.
• Life Assurance, Group Income Protection, and private medical insurance through Bupa.
• 25 days of annual leave plus bank holidays.
• Staff discounts on investment products and retail discounts.
• Personal and Well-being Fund plus voluntary flexible benefits.
• Commitment to fair treatment, equality, and reasonable adjustments for disabled applicants.