Customer Success Associate (Education Technology)

Location: Budapest, Hungary — hybrid; work European hours.

Company

hirify.global develops education technology products that simplify learning, personal development, and relationships across education and career environments.

What you will do

• Manage a direct book of business covering Tier 3 medium-sized accounts across Central and Southern Europe, the Middle East, and Africa.
• Build stakeholder relationships, understand customer goals and challenges, and provide tailored solutions using hirify.global products and services.
• Drive product adoption, customer satisfaction, retention, and revenue growth through strategic engagement.
• Collaborate with Customer Success Managers, Sales, Renewals, Product, and Engineering on account growth, escalations, and platform improvements.
• Create digital campaigns, FAQs, response templates, reports, and proactive customer resources for regional accounts.
• Maintain Salesforce and Gainsight data integrity, document EMEA playbooks, and execute feedback-driven action plans.

Requirements

• Fluent Spanish and English, written and verbal, are required.
• Ability to work European hours.
• Passion for education and technology with proven technical aptitude.
• Clear written and verbal communication skills with the ability to adapt tone across organizational levels.
• Familiarity with CRM systems such as Salesforce and project management tools.
• Ability to prioritize, multitask, and perform effectively in a fast-paced environment.

Nice to have

• Familiarity with hirify.global products such as Canvas LMS.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Flexible collaboration spaces that vary by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental health support, learning resources, professional development tools, and tuition reimbursement.
• Inclusive culture with employee recognition and practical technology support.

Hiring process

• Background check required for all employees.
• Identity verification may include legal name, current physical location, contact number, and residential address in accordance with local privacy laws.