Customer Success Manager (CSM)

Location: United States - Remote

Company

hirify.global provides global expansion services covering legal entity setup, global HR, payroll, compliance, tax, and advisory.

What you will do

• Own customer accounts across the full lifecycle, from onboarding and implementation through renewal and expansion.
• Build trusted relationships, understand customer expansion plans, and coordinate support across Sales, Operations, Compliance, Finance, and Delivery.
• Create account plans, identify upsell and cross-sell opportunities, manage the expansion pipeline, and deliver against a growth quota.
• Monitor account health, prevent churn, resolve escalations, manage customer concerns, and support payment follow-up.
• Lead Half-Year Business Reviews and service reviews with performance reporting, strategic recommendations, and future expansion planning.
• Guide customers through migration to the GateWay platform, drive adoption through training and enablement, and share feedback with Product and Technology teams.

Requirements

• At least 5 years of experience in Customer Success, ideally in international expansion services or a related field.
• Proven success meeting or exceeding expansion or upsell targets in a quota-carrying role.
• Understanding of international expansion services, including EOR, entity management, payroll, and statutory compliance.
• Technical aptitude and experience using Salesforce or a similar CRM.
• Exceptional written and verbal English communication skills, strong stakeholder management, organization, accountability, and commercial awareness.
• Ability to work remotely from the United States.

Nice to have

• Additional language fluency.
• Experience in international expansion services or a closely related industry.

Culture & Benefits

• Remote working environment with a focus on accountability, organization, and customer outcomes.
• Opportunity to help shape a growing Customer Success function.
• Client-first approach focused on practical solutions and continuous improvement.
• Cross-functional collaboration with Product, Technology, Program Management, Operations, Compliance, and Delivery teams.