Success Manager (Fintech)

Location: Remote in Colombia

Company

hirify.global is a Colombian financial platform providing banking, payments, unsecured credit, e-commerce, and marketing services.

What you will do

• Lead the Key Accounts commercial team of more than 15 people, including talent development and performance management.
• Own strategic relationships with top merchants and drive long-term partnerships, retention, and commercial growth.
• Design brand-level account plans, coordinate Sales and Marketing activities, and lead monthly business reviews.
• Deliver commercial pitches, automated performance reporting, and growth plans for key accounts.
• Drive merchant activation and portfolio growth through tailored enablement and success plans.
• Provide structured merchant insights to influence hirify.global’s product roadmap and go-to-market strategy.

Requirements

• 6+ years of experience in Customer Success, Account Management, Sales, or Strategy.
• Proven experience managing B2B client portfolios and delivering measurable commercial impact.
• Experience in fintech, SaaS, payments, retail technology, or e-commerce platforms is strongly preferred.
• Ability to influence decision-makers, manage relationships, and communicate clearly across functions and levels.
• Strong data-oriented decision-making skills, including experience with Salesforce, Looker, PowerBI, or CRM platforms.
• Understanding of merchant metrics such as GMV, activation, repayment, NPS, usage KPIs, and ticket-resolution trends.

Nice to have

• Knowledge of digital checkout flows, embedded finance, or merchant onboarding.

Culture & Benefits

• Work on financial products designed to improve access to shopping, payments, and banking in Colombia.
• Opportunity to influence technology, strategy, culture, and company growth.
• Ownership-oriented environment focused on excellence, transparency, collaboration, and continuous improvement.
• Competitive compensation, equity, and benefits.

Hiring process

• People interview followed by an initial hiring-manager interview.
• Deep-dive interview with future colleagues and cross-functional team members.
• Case study completed over 3–5 days, followed by a co-founder interview.
• Feedback is provided throughout the process.