HR Representative I

Location: Hybrid, four days onsite and one day remote, seated in Buffalo, New York, United States at M&T Plaza

Salary: $20.55–$34.25 per hour (USD)

Company

M&T Bank provides banking and financial services.

What you will do

• Serve as the first point of contact for HR inquiries from employees, managers, former employees, and retirees through calls and ServiceNow tickets.
• Resolve payroll, HR policy, procedure, HRIS, and leave-of-absence questions.
• Support benefits administration, including 401(k), employee stock purchase, pension, medical, dental, vision, enrollment, dependent verification, and pension commencements.
• Manage escalated cases and research complex requests requiring coordination across HR and bank departments.
• Work with retirement and health and welfare providers and provide information to employees and retirees.
• Apply HIPAA knowledge and follow risk, regulatory, audit, and internal-control standards.

Requirements

• Associate degree in Human Resources, Business Administration, or Communications plus at least one year of HR Service Center or comparable experience, or an equivalent combination of education and experience including at least one year in a comparable setting.
• Proficiency with personal computers, word processing, presentation, spreadsheet, and industry-specific software.
• Strong verbal and written communication, customer service, problem-solving, research, and decision-making skills.
• Ability to respond quickly and accurately to varied HR topics and maintain confidentiality.
• Ability to work onsite in Buffalo four days per week.

Nice to have

• Bachelor’s degree in Human Resources, Business Administration, or Communications.
• Knowledge of benefits, payroll, and compensation policies and procedures.
• Experience defusing emotional callers and demonstrating empathy, courtesy, professionalism, and helpfulness.
• Consulting, influencing, research, analytical, and decision-making skills.

Culture & Benefits

• Full-time hybrid work arrangement.
• Support for employee benefits, retirement plans, pension, medical, dental, vision, and employee stock purchase programs.
• Work environment focused on belonging, confidentiality, risk management, and regulatory compliance.