7 дней назад
Merchant Success Lead (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Merchant Success Lead (Fintech): Leading post-live merchant success across the UAE, managing Day 0–30 health, onboarding readiness, field coverage, and early transaction performance with an accent on team leadership, operational execution, and KPI ownership. Focus on coaching field teams, diagnosing merchant blockers, improving recovery rates, and maintaining SLA performance across Dubai, Sharjah, and Abu Dhabi.
Location: Dubai, United Arab Emirates; regular field travel across Dubai, Sharjah, and Abu Dhabi is required.
Company
is a fintech platform serving customers and partner merchants across Saudi Arabia and the GCC region with financial solutions for retail, travel, education, healthcare, and other sectors.
What you will do
- Lead, coach, and performance-manage a team of Merchant Success members across the UAE.
- Set city-level territories, merchant portfolios, visit plans, and daily priorities based on volume, risk, and activation opportunities.
- Own merchant success execution from the first order date through minimum transaction thresholds or an agreed recovery path.
- Ensure internal and external health checks covering online visibility, in-store readiness, widget setup, marketing materials, training, operational blockers, and order volume.
- Manage the Merchant Success KPI dashboard and report performance by city, team member, cohort, and issue type.
- Identify recurring blockers, implement coaching or corrective actions, and communicate risks and dependencies to leadership.
Requirements
- 2+ years of experience in merchant success, account management, field sales, retail operations, activation, or a related customer-facing function.
- 2+ years of direct people-management experience, ideally with a distributed or field-based team.
- Experience managing performance through KPIs, operating cadences, coaching, and accountability.
- Strong communication, stakeholder-management, escalation, analytical, and follow-through skills.
- Comfort working in the field and travelling regularly across Dubai, Sharjah, and Abu Dhabi.
- Ability to coach non-technical merchant or retail staff on product usage.
Culture & Benefits
- Field-based operating rhythm with daily execution, weekly performance reviews, coaching, and quality checks.
- Regular merchant contact and field visits across assigned UAE city territories.
- Focus on clear ownership, committed due dates, SLA coverage, and reliable CRM hygiene.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →