Customer Intelligence Representative

Location: Dubai, United Arab Emirates

Company

hirify.global provides the commercial environment for a customer intelligence role supporting customer relationship growth.

What you will do

• Research customer accounts and turn information from multiple sources into clear insights and recommendations.
• Map stakeholders, decision-makers, influencers, reporting lines, and leadership changes across customer organisations.
• Monitor funding rounds, acquisitions, office openings, expansion, hiring, and other meaningful customer developments.
• Analyse customer spending, product usage, purchasing behaviour, and whitespace opportunities.
• Build and maintain customer intelligence cards and account profiles for Customer Success Managers.
• Surface cross-sell, upsell, retention, and expansion opportunities before customer meetings, QBRs, renewals, and expansion conversations.

Requirements

• Approximately one year of experience in research, data, customer-facing work, sales, business development, operations, or analysis.
• Experience using LinkedIn, CRM systems such as HubSpot, company websites, or online research tools.
• Comfort working with Excel or Google Sheets and structured data.
• Strong written and verbal communication skills, with the ability to summarise findings clearly.
• Strong attention to detail and the ability to assess information from multiple sources for reliability and relevance.
• Comfort using AI and modern technology to research, organise, and analyse information.

Nice to have

• Strong commercial curiosity and interest in companies, people, and how organisations operate.
• Ability to identify patterns, gaps, and opportunities hidden in customer data.

Culture & Benefits

• Close collaboration with Customer Success, Sales, Marketing, and Data.
• Proactive, commercially minded work focused on retention, expansion, and customer value.
• Use of AI and research tools to work efficiently and uncover deeper customer insights.