Account Manager (Hospitality)

Location: Hybrid, based in Dubai, United Arab Emirates

Company

hirify.global is a hospitality management company combining property management services with its own technology platform, RentalReady, across the UK, France, Portugal, Spain, and the UAE.

What you will do

• Manage a portfolio of property owners as the primary contact and trusted advisor.
• Monitor occupancy, bookings, and revenue, explain performance trends, and agree improvement actions with owners.
• Identify retention risks, lead difficult conversations, and find opportunities to add properties or services.
• Own complex owner issues and complaints through resolution while coordinating with Operations, Guest Experience, Revenue Management, and Finance.
• Prepare owner reviews, maintain accurate CRM records, and support Owner Success Associates.

Requirements

• 2–5 years of experience in account management, customer success, or client relationship management with a client portfolio.
• Strong client relationship skills and confidence handling difficult conversations.
• Commercial mindset, numerical confidence, and ability to explain performance clearly.
• Strong organisation, ownership, and follow-through when managing competing priorities.
• Comfort with CRM tools, spreadsheets, and digital systems.
• Fluent English, written and spoken, and availability to work in a hybrid role based in Dubai.

Nice to have

• Experience in hospitality, short-term rentals, real estate, or property management.
• Knowledge of the UAE market and holiday home regulations, including DTCM.
• Arabic language skills.
• Experience with HubSpot or a similar CRM.

Culture & Benefits

• UAE visa sponsorship covered by hirify.global.
• Medical insurance from the first day.
• 25 days of annual leave.
• Career Growth Framework with reviews every six months.
• Hybrid working in Dubai and discounts on hirify.global stays for employees, friends, and family.
• Inclusive international environment with more than 60 nationalities.