Engagement Manager (AI Legal Tech)

Location: Dubai, United Arab Emirates

Company

Legora provides an AI-native workspace that helps legal professionals analyze documents, streamline workflows, and improve legal work outcomes.

What you will do

• Own the post-sale engagement motion for a large portfolio of law firms and corporate legal teams across the EMEA scaled segment.
• Design and improve tech-led onboarding, enablement, adoption, and change-management playbooks.
• Execute automated customer touchpoints and one-to-many enablement from initial rollout through firm-wide adoption.
• Monitor adoption, utilization, customer health, risks, and growth opportunities using internal systems and data.
• Own renewal and expansion motions, forecasting, portfolio hygiene, and commercial outcomes.
• Coordinate with Product, Legal Engineering, Engineering, Product Marketing, and Support to accelerate customer success and inform the roadmap.

Requirements

• Experience in scaled customer success, renewal management, customer education, customer operations, or account management.
• Experience designing repeatable adoption playbooks and educational programs delivered through digital channels.
• At least 3 years of relevant experience for Manager level or 5+ years for Senior Manager level.
• Demonstrated success driving adoption, retention, and expansion across a high-volume client portfolio.
• Experience owning GRR and NRR, renewals, and expansions as repeatable, data-informed motions.
• Excellent Arabic and English communication skills, strong systems and data fluency, and effective program and prioritization skills.

Nice to have

• Experience with high-growth B2B AI or legal technology companies.
• Experience configuring customer success and CRM platforms, AI agents, learning management systems, or data visualization platforms.
• Experience working in fast-paced, early-stage environments.

Culture & Benefits

• Ownership of customer outcomes with visibility across product, go-to-market, and support functions.
• Collaboration with leadership and cross-functional teams to build systems that improve customer outcomes.
• Fast-paced, entrepreneurial environment focused on high standards, direct feedback, and shared growth.
• Competitive compensation and meaningful equity participation.
• Office environment designed for focus and high performance.