11 дней назад
Manager, Customer Success, MEA
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Customer Success, MEA (SaaS): Leading strategic customer relationships and the MEA Customer Success function for spatial intelligence platforms with an accent on customer adoption, technical support, operational reporting, and team development. Focus on building scalable success processes, resolving mission-critical customer issues, and translating customer insights into product and business improvements.
Location: Remote (Dubai)
Company
develops spatial intelligence solutions that help decision makers and operators understand current events and plan future actions.
What you will do
- Own strategic relationships with government customers across the Middle East and Africa, including operational reviews, business reviews, and executive engagements.
- Monitor customer health, adoption, usage, satisfaction, retention risks, and value realization.
- Support customers using platforms including Hub, Nexus, Sentry, RAP, and DAF, coordinating with Product, Engineering, Help Desk, and Technical Support.
- Coordinate onboarding, operator training, issue resolution, renewals, expansion opportunities, and cross-functional customer action plans.
- Lead monthly operational reporting, dashboards, process improvement, standardization, automation, and operational maturity initiatives.
- Lead, coach, and develop the MEA Customer Success team while supporting the VP with executive updates, briefings, presentations, and operational follow-up.
Requirements
- Experience leading customer success, customer operations, technical account management, or strategic customer support teams.
- Experience with enterprise software, SaaS, geospatial, intelligence, defense, or government customers.
- Strong people leadership, stakeholder management, communication, analytical, and operational skills.
- Ability to learn complex software platforms and produce executive-level reports and dashboards.
- Ability to manage multiple priorities in a fast-paced environment.
Nice to have
- Experience supporting government or defense customers or working in secure and mission-critical environments.
- Arabic language capability.
- Ability to obtain required security clearances where applicable.
- Willingness to travel throughout the MEA region and internationally.
- Willingness to spend an initial onboarding period in the United States.
Culture & Benefits
- Full-time role focused on a mission-driven spatial intelligence product.
- Remote work arrangement based in Dubai.
- Opportunity to build scalable customer success practices in a fast-growing organization.
- Collaboration with Sales, Product, Engineering, Finance, and executive leadership.
- Inclusive workplace committed to equal opportunity and respect for team members.
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