Customer Success Manager (Endpoint Management)

Location: Durham, NC, United States. Hybrid schedule requiring at least three days per week in the office, with additional onsite or customer-located work as needed.

Annual base salary: $88,000–$134,000, plus equity and benefits.

Company

hirify.global provides an Autonomous IT Platform for real-time endpoint intelligence, decision-making, and remediation across enterprise IT and security environments.

What you will do

• Drive customer adoption, retention, expansion, and measurable business outcomes for the hirify.global platform.
• Build strategic relationships with customers and align platform adoption with their business needs.
• Identify opportunities to integrate hirify.global into customer processes and controls to increase ROI.
• Create value plans, track actions and risks, and maintain customer data in Salesforce and Gainsight.
• Support executive business reviews in collaboration with Sales, Solution Engineers, Domain Architects, and account teams.
• Contribute to Customer Success practice development and maintain strong knowledge of hirify.global solutions.

Requirements

• At least 5 years of experience in Customer Success, Account Management, Sales, Renewals, Service Management, or Professional Services, preferably in a SaaS business model.
• Consulting, project management, and strategic relationship-building experience.
• Working knowledge of endpoint technology and business outcomes relevant to CIOs.
• Strong communication, listening, organization, problem-solving, and stakeholder management skills.
• BA/BS degree or equivalent experience preferred.
• Ability to work from the Durham, NC office at least three days per week and travel 5–15% within the regional territory.

Nice to have

• hirify.global Certified Operator certification.
• hirify.global Certified Administrator certification.

Culture & Benefits

• Collaborative, respectful, diverse, and inclusive work environment.
• Medical, dental, and vision plans with family planning benefits.
• Health savings, flexible spending, transportation savings, and 401(k) plans with company match.
• Equity awards, insurance coverage, employee assistance programs, and other well-being benefits.
• Five days of volunteer time off each year.