Customer Success Manager (B2B SaaS)

Location: Belgrade or Canada; remote and hybrid workplace options

Company

hirify.global develops B2B SaaS solutions for networking and infrastructure management.

What you will do

• Serve customers across a shared portfolio using a prioritized queue driven by health signals, product usage, support activity, and renewal proximity.
• Deliver onboarding confirmations, adoption checkpoints, pre-renewal reviews, product demonstrations, and proactive lifecycle engagement.
• Guide customers on implementation planning, best practices, usage optimization, and business value realization.
• Collaborate with Support and Product to troubleshoot issues and translate technical capabilities into business outcomes.
• Identify churn risks, renewal readiness, cross-sell and upsell opportunities, and provide complete handoff context to Renewals and Sales.
• Maintain accurate documentation and customer data in internal systems, including Totango and Salesforce, while managing multiple concurrent conversations.

Requirements

• 2–4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing B2B SaaS role.
• Strong technical aptitude and business acumen; exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
• Experience serving multiple customers, prioritizing by customer signals, and managing a high volume of interactions.
• Excellent written communication, strong documentation habits, and disciplined follow-through.
• Experience delivering product demonstrations and running structured customer conversations.
• Familiarity with customer success and CRM tools such as Totango or Salesforce.

Culture & Benefits

• Collaborative workplace culture built around trust, support, integrity, and innovation.
• Global teams and opportunities for professional development.
• Remote and hybrid workplace options.
• Customer success work organized around shared coverage, consistent processes, and team accountability.