6 дней назад
Customer Success Manager EMEA (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager EMEA (SaaS): Owning end-to-end implementations and post-sale success for subscription and cloud commerce platforms with an accent on platform configuration, requirements translation, and stakeholder coordination. Focus on managing concurrent implementation projects, leading customer training and QBRs, and driving adoption, optimisation, and expansion across high-value accounts.
Location: United Kingdom; hybrid work with attendance at the London office roughly twice a month. A work-from-anywhere scheme is also available.
Base salary only, with no OTE; salary band to be confirmed.
Company
is hiring for a profitable, organically grown European SaaS scale-up providing subscription and cloud commerce technology for MSPs, distributors, and telcos.
What you will do
- Own customer implementations from kick-off through go-live and hyper-care.
- Manage multiple concurrent projects, including timelines, dependencies, risks, and stakeholder communications.
- Configure, set up, and customise the platform without coding.
- Gather requirements and translate business needs into platform solutions.
- Deliver remote and on-site customer training and act as the main post-sale contact for 10–20 high-value accounts.
- Run cadence calls and QBRs, manage escalations and account health, and provide customer insight to Support, R&D, and Product.
Requirements
- Recent hands-on experience delivering complex B2B software implementations, such as ERP, CRM, billing, or commerce systems.
- 5+ years of experience in customer-facing delivery or success, ideally as an implementation consultant, technical project manager, TAM, or delivery-focused CSM.
- Understanding of APIs and system integrations, with the ability to explain technical workflows to non-technical stakeholders.
- Strong project management and stakeholder coordination skills, including communication with C-suite stakeholders.
- Pragmatic, adaptable, and comfortable working independently in a startup environment.
- Professional English required; willingness to travel when needed.
Nice to have
- Experience with subscription platforms, billing systems, marketplaces, or channel and partner models.
- Exposure to API-led platforms without development responsibilities.
Culture & Benefits
- Hybrid schedule with approximately twice-monthly London office attendance and a work-from-anywhere scheme.
- Flexible hours.
- Learning and development budget.
- Health and life insurance.
- Opportunity to join a growing, technology-focused international team.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →