8 дней назад
Solution Consultant
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Solution Consultant (SaaS): Guiding enterprise customers through deployment, adoption, training, optimization, and issue resolution for critical communications and enterprise safety software with an accent on project coordination, technical consulting, and customer success. Focus on coordinating complex implementation challenges, troubleshooting operational issues, and translating customer feedback into product and engineering improvements.
Location: Remote, home-based, open to candidates anywhere in the United Kingdom
Company
provides SaaS-based critical event management, communications, and enterprise safety solutions for organizations and government agencies.
What you will do
- Lead customer engagement across deployment, solution adoption, ongoing operations, and account governance.
- Facilitate stakeholder meetings, document decisions and action items, and provide regular account updates.
- Define customer success criteria, track progress, and keep projects and commitments on schedule.
- Deliver product education and training programs for customer teams.
- Troubleshoot customer concerns, coordinate internal resources, and escalate critical technical or operational issues.
- Represent customer feedback to Account Management, Product Management, and Engineering while identifying opportunities to improve adoption.
Requirements
- At least three years of experience in customer-facing support, consulting, professional services, account management, project management, or technical consulting.
- Strong project management, organizational, analytical, critical-thinking, communication, and problem-solving skills.
- Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
- Experience coordinating internal teams to resolve complex customer support or implementation challenges.
- Proficiency with Microsoft Office, Salesforce, and web-based applications.
- A bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant experience.
Nice to have
- Consulting experience in emergency preparedness, crisis management, or business continuity.
- Experience working with government organizations or large enterprises.
- Experience delivering customer training or managing complex software implementations.
Culture & Benefits
- Remote, home-based work arrangement within the United Kingdom.
- Attractive salary package and a range of exceptional benefits.
- Work with Account Management, Operations, Product, and Engineering teams.
- Equal employment opportunity workplace.
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