Director of Services Partnerships (HR Tech)

Location: UK, United Kingdom; hybrid

Company

hirify.global provides a global, flexible HR platform that helps mid-sized businesses connect, engage, develop and retain their people.

What you will do

• Own and evolve the global service partner delivery strategy to support business growth and strong customer outcomes.
• Build the operating model for a scalable partner ecosystem, including quality assurance, governance, infrastructure and ways of working.
• Define partner delivery standards, frameworks, scorecards, QBRs, corrective action plans and escalation routes.
• Balance partner capacity and growth with delivery quality, customer value, risk and retention.
• Work with Professional Services, Customer Success, GTM Partnerships, Legal, Finance, Security and Privacy on delivery, commercial and operational priorities.
• Lead, coach and develop a global Service Partner Success team while building trusted senior relationships.

Requirements

• Significant experience leading Professional Services, services delivery or a service partner function.
• Experience transforming or scaling a services organisation, partner ecosystem or operating model.
• Track record of creating practical processes, frameworks and operating standards.
• Experience with service quality, delivery governance, partner performance, capacity planning or operational effectiveness.
• People leadership, cross-functional leadership, commercial judgement and strong stakeholder-management skills.
• Ability to move between strategic planning and hands-on execution.

Nice to have

• Experience building or leading a service or implementation partner ecosystem.
• Experience with partner enablement, certification, portals or scalable partner infrastructure.
• Background in HCM, HR technology, HR consulting or high-growth B2B SaaS.
• Experience with commercial or go-to-market initiatives alongside a services organisation.
• Interest in using AI to improve team operations, decision-making and scale.

Culture & Benefits

• Opportunity to shape the next phase of an established partner-led delivery model.
• Transformation-focused role with scope to challenge existing processes and introduce new approaches.
• Visible impact on customer experience through partner ecosystem quality.
• Work across Delivery, Professional Services, Customer Success and GTM Partnerships.
• Leadership of an experienced international team and collaboration with partners across multiple regions.