Licensed Healthcare Agent (Medicare)

Location: Remote - United States

Salary: $19.00 per hour base pay

Company

hirify.global and Connexion Point provide insurance distribution and customized contact center services that help consumers make informed healthcare choices.

What you will do

• Handle inbound and outbound calls with existing Medicare members.
• Educate members about coverage options and next steps through consultative, service-focused conversations.
• Resolve member concerns and support retention, loyalty, and engagement.
• Meet expectations for call quality, retention metrics, member engagement, and schedule adherence.
• Maintain communication with supervisors and attend team meetings and seasonal training.

Requirements

• Active Health or Health & Life license required.
• At least one year of Medicare experience required.
• Strong communication skills and a service-first approach.
• Comfort working across multiple software systems, with basic computer and technology skills.
• Must be able to work remotely from the United States and have a home office setup that meets remote-work requirements.
• Availability for a production schedule including at least one weekend day during AEP, plus successful completion of a background check.

Nice to have

• Telesales or contact center experience.
• Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach.

Culture & Benefits

• Full-time seasonal role running through the AEP/OEP period, with possible extended opportunities based on client needs.
• Paid training with AHIP certification covered.
• Non-resident licenses and renewals covered.
• Continuing education credits provided.
• Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement.