Service Desk Engineer - Associate

Location: Salt Lake City, Utah, United States; hybrid schedule with office work Monday–Thursday and remote work available on Friday

Base salary: $70,000–$85,000 per year

Company

hirify.global provides financial technology and corporate technology services.

What you will do

• Provide end-user assistance, issue resolution, installation, troubleshooting, and service restoration for applications, computer systems, peripherals, and devices.
• Provision and deprovision user access.
• Assist with testing and deployment of new systems, platforms, and applications.
• Prepare hardware and software for new employees.
• Perform root-cause and impact analysis for corporate application issues and recommend solutions.
• Document incidents and tasks in the corporate ticket management system and provide after-hours employee support.

Requirements

• 3+ years of recent end-user technical support experience.
• 3+ years of experience with Microsoft cloud technologies, including O365, OneDrive, and Exchange.
• 3+ years of experience with desktop technologies, including Windows and Microsoft Office.
• Familiarity with VDI environments.
• Excellent written and verbal communication, strong time management, and the ability to prioritize tasks.
• Ability to work effectively under pressure in a fast-paced environment.

Nice to have

• Experience with PowerShell, Mac OS X, A/V systems, or ServiceNow.

Culture & Benefits

• Hybrid schedule with office work Monday–Thursday and remote work on Friday.
• Salary, equity for full-time employees, and an annual performance bonus.
• Employer-matched retirement plan and subsidized healthcare.
• Employer-paid dental, vision, telemedicine, and virtual mental health counseling.
• Parental leave and unlimited paid time off.