Desktop Support Technician II

Location: Centennial, Colorado, USA; onsite role. US citizenship required.

Salary: $27–$35 per hour, depending on qualifications.

Company

hirify.global provides advanced electronics for space applications.

What you will do

• Provide technical support for desktop hardware, software, peripherals, and network-related end-user issues.
• Install, configure, troubleshoot, image, and deploy desktops, laptops, operating systems, and software.
• Manage, prioritize, and resolve support tickets within established SLAs.
• Use enterprise endpoint management systems and assist with mobile device management enrollment and policies.
• Maintain workstation hardware, software, configuration documentation, and inventory records.
• Collaborate with IT Infrastructure teams on escalated issues and desktop environment administration.

Requirements

• 2–3 years of experience in technical desktop support.
• Strong knowledge of Microsoft Windows and Microsoft 365 or Office Suite.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and Active Directory queries.
• Experience with support ticketing systems, queue prioritization, troubleshooting, and analytical problem-solving.
• Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II-compliant certification, such as CompTIA Security+; US citizenship is required.

Nice to have

• CompTIA A+, Network+, Linux+, Microsoft certifications, or equivalent credentials.
• Familiarity with remote support tools and unattended installers.
• Experience with operating system imaging and deployment.
• Experience with Linux-based environments.

Culture & Benefits

• Customer-first technical support environment with independent work and team collaboration.
• Medical, dental, and vision insurance.
• Generous 401(k) retirement plan.
• Year-end bonus eligibility.
• Paid vacation, sick, bereavement, and FMLA leave.