IT Client Service Lead – Executive/VIP Support (Microsoft 365)

Location: Philadelphia, Pennsylvania, United States; in-office presence required three to five days per week. Occasional travel to corporate offices and event locations, with flexibility for executive schedules, global time zones, evenings, and weekends.

Salary: $82,000–$96,000 annually, plus potential annual bonus.

Company

hirify.global is a financial services company providing insurance, retirement, investment, and employee benefit solutions as part of the international Aegon group.

What you will do

• Provide personalized technical support for executives, board members, C-level leaders, and executive support staff.
• Diagnose and resolve hardware, software, connectivity, mobile-device, Microsoft 365, and collaboration-platform issues across Windows and Mac environments.
• Prepare and support Microsoft Teams rooms, audiovisual equipment, presentations, and video-conferencing technology for board meetings, town halls, and business events.
• Coordinate executive onboarding, device deployments, upgrades, office moves, business-travel preparation, and event support coverage.
• Partner with infrastructure, cybersecurity, application, service-owner, vendor, and executive support teams to resolve complex incidents and recurring issues.
• Improve executive support processes, documentation, escalation practices, and the overall technology user experience.

Requirements

• Bachelor’s degree in information technology, computer science, business management, or a related field, or equivalent experience.
• At least five years of experience delivering technology services or end-user technical support in a large corporate environment.
• Experience directly supporting senior executives, board members, or other high-profile users.
• Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management.
• Strong communication, interpersonal, conflict-resolution, problem-solving, negotiation, discretion, and coordination skills.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Experience supporting executive boardrooms, large corporate events, broadcast, or recorded media activities.
• Experience with physical and virtual desktop environments.
• Knowledge of ITIL service-management practices.

Culture & Benefits

• Collaborative environment focused on accountability, inclusion, work-life balance, and customer service.
• Medical, dental, vision, disability, pension, 401(k) match, and employee stock purchase benefits.
• Paid time off starting at 160 hours annually, paid holidays, parental leave, adoption assistance, and backup care.
• Tuition reimbursement, career training, wellness programs, employee assistance, and employee resource groups.
• Relocation assistance is not provided.