Remote Support Engineer II (Microsoft 365)

Location: Remote within the United States

Salary: $65,000–$70,000 annual compensation

Company

hirify.global delivers managed IT, cybersecurity, cloud, and technology strategy services for growing, highly regulated organizations.

What you will do

• Serve as an escalation point and provide advanced troubleshooting across client environments.
• Resolve incidents and service requests involving Microsoft 365, Teams, Exchange Online, Microsoft Entra ID, networking, VPNs, DNS, DHCP, endpoints, enterprise applications, and backup and recovery.
• Coordinate vendor escalations and third-party support engagements.
• Maintain ticket documentation, troubleshooting notes, client communications, and knowledge articles.
• Provide timely status updates and support file restoration, network access, messaging, application, and infrastructure requests.
• Mentor junior engineers and contribute to service quality, documentation, and operational improvements.

Requirements

• 3+ years of experience supporting end users, systems, and infrastructure in an IT support, service desk, or MSP environment.
• Strong troubleshooting experience across Microsoft technologies, networking, endpoint support, and enterprise applications.
• Experience with Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID.
• Knowledge of firewalls, VPNs, DNS, DHCP, wireless networking, and connectivity troubleshooting.
• Strong communication, documentation, prioritization, accountability, and problem-solving skills.
• MSP experience is strongly preferred.

Culture & Benefits

• Remote work with a client-focused, collaborative environment.
• Health, dental, vision, FSA, HRA, HSA, life, and disability insurance.
• 401(k), paid parental leave, holiday pay, flexible vacation, and sick days.
• Learning and development, community and social events, and flexible working arrangements.
• $100 well-being allowance, wellness perks, birthday leave, and spot bonuses.

Hiring process

• AI-assisted tools may be used for interview note-taking and documentation; they do not evaluate candidates or make hiring decisions.
• Interview accommodations can be requested.