Field Engineer

Location: Oklahoma City, OK; onsite field work in the Oklahoma City metro area

Salary: $55,000 per year

Company

hirify.global provides client-focused IT support and managed technology services.

What you will do

• Perform onsite rounds and provide technical support at client locations.
• Support Windows and macOS desktops, Microsoft products, third-party software, and cloud applications.
• Provide hands-on tier 1–2 support for servers, LAN/WAN connectivity, firewalls, routers, switches, wireless systems, and security issues.
• Implement and support remote access solutions, including VPNs and Remote Desktop Services.
• Troubleshoot escalations, manage multiple incidents, track work in the ticketing system, and maintain technical documentation.
• Communicate incident status, planned changes, and outages to clients and relay improvement opportunities to account managers.

Requirements

• Ability to work onsite at client locations in the Oklahoma City metro area and drive to work sites.
• High school diploma or GED equivalent.
• Knowledge of supported Microsoft desktop and server operating systems, including Windows 7–11 and Windows Server 2008–2021.
• Intermediate knowledge of Active Directory, Group Policy, Microsoft 365, Exchange, and Hyper-V.
• Network troubleshooting experience with TCP/IP, LAN/WAN connectivity, DHCP, DNS, firewalls, routers, managed switches, wireless controllers, and access points.
• Strong communication, documentation, organization, time management, and client-service skills.

Nice to have

• Associate degree or higher in computer science or a related field.
• Experience with ConnectWise or Kaseya.
• Mac or iOS experience.
• CompTIA Network+, Server+, or Security+ certification.

Culture & Benefits

• Culture centered on client success, teamwork, integrity, accountability, and transparency.
• Health, dental, and vision insurance.
• Retirement savings options.
• Flexible time off and professional development opportunities.
• Physical work includes sitting, standing, bending, occasional lifting up to 50 pounds, and driving to client sites.