8 дней назад
Help Desk Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Help Desk Engineer (Microsoft Networks/Cloud): Providing frontline technical support and resolving hardware, software, network, account, and endpoint security issues with an accent on troubleshooting, Microsoft infrastructure, and customer service. Focus on diagnosing complex connectivity problems, managing Active Directory and Group Policy, documenting solutions, and supporting system upgrades and software deployments.
Company
accelerates the growth of IT service provider companies through technology services, customer support, and collaborative partnerships.
What you will do
- Provide frontline IT support through phone, email, and ticketing systems within agreed service levels.
- Diagnose and resolve hardware, software, network, Wi-Fi, VPN, printer, and endpoint issues.
- Install, configure, and update operating systems, software, hardware, and user workstations.
- Create user accounts, reset passwords, manage permissions, and support Active Directory and Group Policy.
- Document troubleshooting solutions, maintain the knowledge base, and monitor systems proactively.
- Collaborate with IT team members, escalate complex issues, and support upgrades, deployments, and network expansions.
Requirements
- At least 2 years of experience with Microsoft networks, firewall and network configuration, workstation setup, print management, cloud technology, network and endpoint security, TCP/IP, Active Directory, Group Policy, PowerShell, and technical documentation.
- Strong verbal and written communication skills with internal and external customers.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Ability to work independently under pressure, meet deadlines, and provide customer-focused support.
- High school diploma or GED required.
- Associate degree preferred.
Nice to have
- Experience with ConnectWise.
- CompTIA A+, Network+, MCSA, or MS-900 certification.
- Experience with AWS, Azure, or Google Workspace.
- Knowledge of ITIL practices and IT service management.
Culture & Benefits
- Training, mentorship, and career development opportunities.
- Medical, dental, vision, and life insurance.
- 401(k) company match, paid sick time, and flexible vacation time.
- Paid parental leave, volunteer time, healthy lifestyle reimbursement, and membership subsidy.
- Reimbursement for ongoing certifications and 10 paid holidays.
- Inclusive workplace with reasonable accommodations under the ADA.
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