Senior Customer Success Manager

Location: Remote within Canada

Base salary: $72,000–$92,000 per year, excluding bonus, commission, benefits, and equity.

Company

hirify.global provides an agentic procurement and procure-to-pay platform that helps mid-market organizations manage business spend and make informed financial decisions.

What you will do

• Own and grow a strategic book of business valued at $2M+, driving retention, expansion, and long-term customer success.
• Build executive-level relationships, act as a trusted advisor, and drive customer advocacy, adoption, and measurable business outcomes.
• Guide customers through onboarding, integrations, platform configuration, rollouts, and ongoing engagement.
• Monitor customer health, identify risks, manage escalations, and implement retention strategies.
• Collaborate with Product, Sales, and Support to align customer needs and improve outcomes.
• Identify and execute upsell and expansion opportunities while advising customers on procurement, AP automation, and spend management best practices.

Requirements

• 5+ years of Customer Success experience in SaaS, including management and growth of a high-value book of business.
• Experience building executive-level relationships and influencing customer and internal stakeholders.
• Experience leading multi-stakeholder implementations, rollouts, and change management initiatives.
• Strong cross-functional collaboration, communication, negotiation, presentation, and problem-solving skills.
• Ability to manage escalations, navigate ambiguity, identify risks, and drive retention and expansion through data-driven strategies.
• For customer-facing roles, maintain an up-to-date LinkedIn profile reflecting the role at hirify.global.

Nice to have

• Experience in procurement, AP automation, or fintech.

Culture & Benefits

• Remote-first work with flexible working hours and the ability to work anywhere within Canada.
• Unlimited responsible time off.
• Extended health, vision, and dental coverage, an Employee Assistance Program, and a health and wellness spending account.
• Volunteer days, the Donate Your Day program, and education-focused lunch-and-learn sessions.
• Stock options and diversity, equity, and inclusion initiatives.
• Remote-first environment focused on accountability, collaboration, growth, and meaningful ownership.