Customer Success Manager

Location: Remote from anywhere in the Philippines; working hours are Monday to Friday, 6:00AM–3:00PM Philippine Time, aligned with Australian business hours.

Salary: PHP 50,000–70,000 per month, depending on skills and experience.

Company

hirify.global is building a remote customer success talent pool to support Australian clients and future opportunities.

What you will do

• Manage customer relationships throughout the customer journey and act as the main point of contact.
• Lead customer onboarding and support the transition from implementation to ongoing support.
• Monitor engagement, satisfaction, account health, product adoption, retention, and renewals.
• Identify customer concerns, churn risks, escalations, and opportunities to improve the customer experience.
• Collaborate with Sales, Support, Product, and Operations to resolve issues and communicate customer feedback.
• Maintain CRM records and report on customer success metrics and account performance.

Requirements

• 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role.
• Hands-on experience with Multiplier and CRM or customer management platforms.
• Experience managing customer relationships and accounts, including onboarding, retention, and renewals.
• Excellent written and verbal communication, problem-solving, organization, and stakeholder management skills.
• Ability to work independently in a remote environment.
• Willingness to work Australian business hours from the Philippines.

Nice to have

• Experience with Monday.com CRM and reporting platforms.
• Experience supporting Australian customers or businesses.
• Experience managing multiple customer accounts, escalations, and at-risk accounts.

Culture & Benefits

• 100% remote work from home anywhere in the Philippines.
• Paid local holidays aligned with the Australian business calendar.
• Training and professional growth opportunities.
• Direct collaboration with a supportive Australian team without an agency middleman.
• Long-term engagement with a stable and growing business.

Hiring process

• This is an active pooling opportunity; submitting an application does not guarantee employment.
• Candidate details will be kept on file and considered for future opportunities.