Product Operations Lead

Location: Remote

Base salary: $171,000–$190,000 per year. The range may vary if the role is hired at another level.

Company

hirify.global is a value-based oncology care company combining human support, technology, and AI to improve cancer care outcomes and reduce costs.

What you will do

• Become the subject-matter expert on three software platforms, including the Thyme Box care management platform and its key data assets.
• Act as the first-line triage point for product issues, partnering with Quality Engineering and documenting reproducible bugs.
• Plan and manage feature pilots and rollouts, including release notes, communications, training materials, and launch support.
• Support quality before launch through feature QA, in-product walkthroughs, and tooltips.
• Maintain product training documentation, monitor usage patterns, run user satisfaction surveys, and translate findings into product improvements.
• Coordinate user shadowing and maintain the product organization’s roadmap materials, process calendar, and recurring operating milestones.

Requirements

• 3+ years of experience in product operations, product support, implementation, training, or a similar role supporting software used by operational teams.
• Healthcare experience, particularly in care delivery, digital health, or value-based care.
• Experience bridging end users and technical teams through issue triage, bug reporting, software rollouts, training, and user support.
• Ability to create practical documentation and training materials, analyze usage data, and explain findings to non-technical audiences.
• Strong project management, organization, written communication, and cross-functional collaboration skills.
• Practical experience using AI tools and experience working in fast-moving environments with evolving processes.

Nice to have

• Experience with Datadog or similar monitoring and product analytics tools.
• Experience configuring in-app guidance, walkthroughs, tooltips, or other no-code product tools.
• Experience with QA or software testing.

Culture & Benefits

• Remote work environment.
• Compensation includes base salary, equity, benefits, and other opportunities.
• Values include acting with members in mind, moving with purpose, and seeking diverse perspectives.
• Commitment to inclusion and equal employment opportunity.