Enterprise Customer Success Manager (AEC)

Location: Remote anywhere in the United States; ability to travel 25–30% required

Salary: $116,450–$141,750 per year, plus commission eligibility, employee equity, and benefits

Company

hirify.global provides SaaS solutions for organizations in the architecture, engineering, and construction sector.

What you will do

• Manage strategic and complex enterprise accounts, building relationships with executives, decision-makers, and key stakeholders.
• Drive customer adoption, retention, expansion revenue, and net revenue retention through consultative selling.
• Develop success plans, strategic account plans, project plans, and value-focused account reviews.
• Monitor customer health, identify risks and expansion opportunities, and define retention strategies.
• Coordinate customer requests, escalations, commitments, and subject-matter-expert support across internal teams.
• Provide best practices, coaching, training, reporting, and mentoring for customers and newer team members.

Requirements

• 8+ years of experience in Customer Success or Account Management within a B2B SaaS environment.
• 5+ years of experience managing enterprise or strategic accounts.
• Experience managing complex relationships with C-level executives to drive adoption, renewals, and expansion.
• Strong communication, negotiation, presentation, organizational, and strategic planning skills.
• Proficiency with Salesforce and Customer Success platforms such as ChurnZero or Gainsight.
• Must be able to work from the United States and travel 25–30%. A bachelor’s degree is preferred, with relevant experience accepted instead.

Nice to have

• Experience in the Architecture, Engineering & Construction vertical.
• Prior experience with ERP or CRM solutions.

Culture & Benefits

• Customer-focused culture built around teamwork, ownership, drive, and integrity.
• Employee equity participation.
• Employee benefits plans and programs.
• Collaboration with cross-functional and remote teams.

Hiring process

• First 30 days: complete onboarding, learn the products and processes, and begin engaging with assigned customers.
• Within 60 days: establish account relationships, assess customer health, identify expansion opportunities, and build account plans.
• Within 90 days: lead customer calls, manage at-risk customers, and present actionable value-based insights.