B2B Support

Location: Remote within the United States

Company

hirify.global develops tax preparation software through its TaxAct family of digital and downloadable tax filing products.

What you will do

• Provide phone and email support for TaxAct Professional, Online, and Download Business products.
• Assist customers with product connectivity, compatibility, navigation, usability, installation, and general product questions.
• Troubleshoot and research customer issues, escalating them clearly to supervisors when needed.
• Provide backup support for Professional Sales and assist across queues according to business needs.
• Identify trending issues and recommend updates for the customer knowledge database.
• Promote professional communication, teamwork, and collaboration with internal and external customers.

Requirements

• At least 2 years of experience with internet browsers and Microsoft Windows operating systems.
• Typing speed of 25+ WPM.
• Excellent written and verbal communication skills.
• Strong attention to detail, multitasking, problem-solving, and time-management abilities.
• Must have or be willing to obtain a private, dedicated hardwired internet connection.
• Must be located in the United States.

Nice to have

• Experience using TaxAct Professional.
• Bachelor’s degree in accounting, computer-related studies, or equivalent education and experience.
• At least 2 years of tax preparation experience or equivalent.
• B2B experience.

Culture & Benefits

• Full-time seasonal position supporting TaxAct customers.
• Supportive, open, and inclusive work environment.
• Commitment to diversity, inclusion, and equal employment opportunity.
• Reasonable accommodations are available for individuals with disabilities.