Client Strategy Executive (Fintech)

Location: Charlotte, North Carolina, United States; travel to client sites may be required.

Company

hirify.global provides payment solutions and related products and services for commercial, consumer, and debit clients.

What you will do

• Own strategic relationships and the overall client experience for assigned enterprise accounts across hirify.global products and platforms.
• Coordinate service incidents, technical escalations, severity-one communications, and proactive support activities.
• Represent the client internally, communicate product and support needs, and align internal solutions with client objectives.
• Prepare and deliver client business reviews, executive reviews, scorecards, reporting, and follow-up actions.
• Monitor billing, revenue forecasting, claims, disputes, operational efficiency, and cost-saving opportunities.
• Develop account plans, support renewals, manage sales resources, and identify profitable cross-sell and growth opportunities.

Requirements

• Bachelor’s degree in finance, marketing, business, or a related area; relevant training or experience may substitute for a degree.
• At least 6 years of relevant experience.
• Experience in strategic client-facing roles, FSM or QSR POS, and/or the financial industry.
• Ability to develop client presentations, collaborate with internal and external stakeholders, and align client needs with internal solutions.
• Ability to carry a cell phone and provide on-call support 24 hours a day, 7 days a week.
• Must be authorized to work in the United States without current or future employment-based visa sponsorship.

Nice to have

• Experience managing account or matrix responsibilities and coordinating other personnel.
• Experience analyzing complex business issues and building external client relationships.
• Knowledge of industry trends, regulations, competitive products, and commercial growth strategies.

Culture & Benefits

• Inclusive, collaborative, and global working environment.
• Emphasis on client empathy, ownership, innovation, and teamwork.
• Reasonable accommodations are available during hiring and employment.
• U.S.-based hires may be required to undergo a drug test after a conditional offer.