Bilingual Patient Care Coordinator (Medical Cannabis)

Location: Remote in Canada; occasional travel to a facility, office, or event space may be required for up to 25% of the time.

Salary: CAD 20.20–21.21 per hour

Company

hirify.global is a global medical cannabis company providing premium cannabis products and patient-focused services across Canada, Europe, Australia, and New Zealand.

What you will do

• Respond to patient and physician inquiries by email and telephone.
• Schedule patients, complete registrations with Licensed Cultivators, and manage related documentation.
• Educate patients about medical cannabis and stay current on cannabis news, laws, and regulations.
• Assist healthcare practitioners with accurate history taking and verbal or written translation.
• Troubleshoot patient concerns, support retention, and maintain high client satisfaction.
• Enter data, manage documents, and collaborate effectively within the integrated Patient Care team.

Requirements

• Must be located in Canada for this remote role.
• Fluent French and English communication skills are required.
• University degree or equivalent experience.
• Two years of patient care experience is preferred.
• Strong verbal and written communication, analytical, problem-solving, and attention-to-detail skills.
• Ability to learn new software and work efficiently in a fast-paced environment with flexibility across time zones.

Culture & Benefits

• Temporary 13-month contract with 40 hours per week, Monday to Friday.
• Flexible remote work environment with flexible start and end times.
• Meeting-free Friday afternoons and support for work-life balance.
• Professional development opportunities, modern technology, team activities, and company merchandise.
• Inclusive and accessible workplace committed to diversity, equity, inclusion, belonging, and accessibility.

Hiring process

• Submit a resume through the company website.
• The Talent Acquisition Team reviews applications and contacts selected candidates by email.
• Applications are reviewed by people rather than an AI software or system.