User Care Expert (Healthcare Insurance)

Location: Must be legally eligible to work from Belgium or France. Remote work flexibility is offered, with in-person collaboration valued.

Company

hirify.global is building a prevention-focused healthcare insurance experience that integrates insurance, prevention, and care.

What you will do

• Support members through chat, email, and phone.
• Handle requests in a transparent, accurate, clear, helpful, and timely way.
• Analyse member interactions and identify opportunities to improve processes and tools.
• Contribute suggestions that improve the product and customer experience.
• Build, nurture, and enhance the growing care team.
• Develop expertise in healthcare and insurance while helping onboard new care team members.

Requirements

• 2+ years of experience in customer support, education, or communication.
• Bilingual English and Dutch.
• Strong written communication skills and an empathetic approach.
• Passion for caring for members and solving their problems.
• Comfort with computers and technology.
• Motivation, an entrepreneurial mindset, and enthusiasm for teamwork, learning, and teaching.
• Legal eligibility to work from Belgium or France.

Nice to have

• Knowledge of the Belgian healthcare system.
• Diverse professional or personal experience.

Culture & Benefits

• Full-time employment.
• Remote work flexibility with an emphasis on in-person collaboration.
• Training and support for the basic insurance knowledge test required for public-facing insurance agents.
• Stimulating environment with practical perks and an innovative way of working.
• Opportunity to contribute to a fast-growing healthcare and insurance company.