Bilingual Automotive Technical Specialist, Claim Resolutions (Remote)

Location: Remote, Canada. Work hours: 8:30 AM–5:00 PM EST.

Compensation: $28.00–$33.00 CAD per hour.

Company

hirify.global operates a digital marketplace for wholesale used vehicles, combining automotive data, technology, and remarketing services.

What you will do

• Verify vehicle-condition data using inspection reports, photographs, and customer descriptions.
• Investigate and resolve arbitration claims as a neutral technical expert.
• Explain mechanical, cosmetic, title, registration, lien, and odometer issues to customers and internal teams.
• Mediate disputes and negotiate repairs or pricing to reach fair resolutions.
• Collaborate with inspection and quality-control teams on policy, goodwill, and customer-experience improvements.
• Use analytics to identify trends and improve productivity and customer outcomes.

Requirements

• Bilingual English and French communication skills are required.
• At least two years of hands-on automotive experience as a technician, service advisor, damage estimator, or body-shop professional.
• Availability to work 8:30 AM–5:00 PM EST while working remotely from Canada.
• Strong customer service, communication, conflict-resolution, negotiation, and de-escalation skills.
• Ability to analyze inspection information, apply policy, and make fair technical judgments.
• Proficiency with CRM software and basic computer tools.

Nice to have

• Experience analyzing processes and developing improvements.
• Experience with Google Workspace and Slack.

Culture & Benefits

• Competitive pay with medical, dental, and vision benefits.
• RRSP matching in Canada and paid vacation, personal, and sick time.
• Employee assistance program and employer-paid volunteer day.
• Tuition reimbursement for eligible programs.
• Opportunities for skill development, internal promotion, and career advancement within a publicly traded global organization.