Field Support Technician II (Healthcare IT)

Location: Onsite in Jacksonville, Florida, supporting various clinic locations in North Florida

Company

hirify.global supports community oncology practices through a patient-centric, physician-driven, and technology-powered care model.

What you will do

• Manage the onsite ticket queue, including scheduled and walk-up requests.
• Resolve hardware, software, connectivity, peripheral, and Windows endpoint issues in clinical practice environments.
• Set up new hires, complete moves and changes, install peripherals, and support printers, kiosks, scanners, signature pads, and clinical workstations.
• Maintain the physical technology environment, including network closets, cabling, patch panels, switches, wireless access points, and UPS systems.
• Coordinate onsite vendors and provide local support for escalations handled with centralized IT teams.
• Support hardware rollouts, refreshes, lifecycle projects, inventory management, documentation, and occasional travel to other practice sites.

Requirements

• High school diploma or GED required; a relevant college degree is preferred.
• At least 3 years of recent IT support or field technician experience.
• Proven experience resolving onsite hardware, software, and networking issues in a business environment.
• Experience with Windows endpoints, standard business applications, ticketing systems, remote support tools, and incident or problem analysis.
• Strong troubleshooting, prioritization, communication, customer service, and independent judgment skills.
• Ability to work safely and discreetly in a live clinical setting with patients present, with awareness of HIPAA and patient privacy.

Nice to have

• Healthcare or clinical technology experience, including EMR support.
• Experience with ServiceNow, NinjaOne, Okta, Microsoft 365, or Aruba wireless.
• A+, Network+, or ITIL Foundation certification.

Culture & Benefits

• Values-driven culture with startup enthusiasm supported by leaders in oncology, urology, technology, and finance.
• Close collaboration with Service Desk, End User Computing, and IT Operations teams.
• Potential participation in an on-call support rotation based on practice needs.
• Work focused on supporting clinicians and improving patient care.