Associate Technical Support Analyst

Location: Onsite at WVUHS facilities and affiliated sites in Morgantown, West Virginia, United States; travel to other facilities may be required.

Company

hirify.global is part of the West Virginia University Health System and provides healthcare services supported by enterprise information technology.

What you will do

• Provide first-level and basic second-level support for networks, servers, security appliances, PCs, telecommunications, databases, and healthcare applications.
• Install and rack network and security equipment, run and terminate data cabling, maintain rack documentation, and monitor UPS and backup power systems.
• Troubleshoot Windows operating systems, server infrastructure, application delivery, user access, video conferencing, and mobile devices with support from Tier 2 and Tier 3 engineers.
• Support vulnerability testing, security incident mitigation, disaster recovery, business continuity, and change management activities.
• Maintain technical documentation, network databases, ticket records, inventory systems, and enterprise applications including Workday and ServiceNow.
• Travel to remote sites, provide onsite implementations and training, participate in projects and meetings, and perform on-call duties.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field, or a high school diploma with two years of networking and server platform experience.
• Generalist knowledge of servers, networks, security, applications, PCs, Windows operating systems, and healthcare information systems.
• Ability to troubleshoot PCs, networks, security appliances, servers, applications, and video conferencing equipment.
• Knowledge of change management processes and ITIL, with experience using ticketing and problem-tracking systems.
• Ability to work independently and collaboratively, handle confidential information, support multidisciplinary groups, and lift at least 50 pounds.
• Ability to work onsite at WVUHS facilities and travel to affiliated sites is required.

Nice to have

• CompTIA Network+ certification.
• CompTIA Security+ certification.
• CompTIA Server+ certification.
• Experience working with end users across multiple teams, including change management and ticketing processes.

Culture & Benefits

• Full-time schedule of 40 hours per week on the day shift.
• Standard office environment with frequent walking, standing, lifting, and other physical activity.
• Participation in mentoring, training, professional development, and departmental teams.
• On-call support is required according to department policy.
• Work follows WVUHS policies and established incident, request, problem, and change management procedures.