IT Technical Support Specialist IV (Windows/Networking)

Location: Onsite five days per week at the South Austin, Texas office

Salary: $30.58–$55.09 per hour

Company

hirify.global connects people with healthcare services and works to make healthcare more accessible and effective.

What you will do

• Provide lead-level onsite and remote technical support for end users and site IT infrastructure.
• Lead hardware delivery, workstation setup, system customization, imaging, and data transfer operations.
• Provide second-level laptop, desktop, break-fix, and remote desktop support.
• Troubleshoot operating systems, applications, security services, hardware, LAN/WAN, voice, and WiFi issues.
• Coordinate with IT infrastructure teams and vendors to maintain infrastructure and implement local changes.
• Protect information system assets, report ticket status, and provide end-user training.

Requirements

• Ability to work onsite five days per week in South Austin, Texas.
• High school diploma or GED.
• At least 4 years of related experience; vocational or technical education may be required.
• Technical knowledge of laptop PCs, virtual workstations, Windows, Apple iOS, Android, and networking.
• Understanding of Active Directory, voice, WiFi, and IT infrastructure.
• Customer service and interpersonal communication skills.

Nice to have

• Experience with ServiceNow or an equivalent ticketing tool.
• Experience coordinating with vendors or internal IT teams on network and voice troubleshooting.

Culture & Benefits

• Health insurance and 401(k) benefits.
• Stock purchase plan and tuition reimbursement.
• Paid time off and holidays.
• Flexible work approaches are available across the organization, including remote, hybrid, field, and office schedules; this role is onsite five days per week.
• Equal opportunity workplace committed to diversity.