Service Desk Technician I

Location: Remote within the United States; ability to travel to client sites and work nights and weekends as needed.

Company

hirify.global provides healthcare IT and business solutions, including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services.

What you will do

• Respond to incoming Service Desk calls and emails and create detailed service tickets.
• Collect client and user information, document issue scope, and track affected users.
• Resolve account and access issues, including password resets, Microsoft 365 license changes, and user updates.
• Troubleshoot Windows, Microsoft 365, network connectivity, mapped drive, and printer issues.
• Install approved software, configure mobile email, and maintain client runbooks.
• Communicate professionally with end users while managing multiple priorities.

Requirements

• High school diploma or GED equivalent.
• One to three years of experience in a Service Desk or IT support role.
• Fundamental networking knowledge and basic knowledge of Windows Server environments.
• Strong troubleshooting, problem-solving, organization, and time-management skills.
• Excellent verbal and written communication skills with accurate technical note-taking.
• Ability to work proactively and collaboratively, learn new systems quickly, and support occasional nights, weekends, and client-site travel.

Culture & Benefits

• Remote and flexible work opportunities when applicable.
• Medical, dental, and vision insurance.
• 401(k) with company match, company-paid life insurance, and company-paid disability insurance.
• Employee Assistance Program.
• Professional development and career growth opportunities.
• Collaborative, supportive, and mission-driven healthcare technology environment.