Customer Success Operations Analyst (AI)

Location: US Remote (East/Central)

Base salary: $120,000–$130,000 USD per year, plus equity and potential incentive compensation.

Company

hirify.global Security provides cybersecurity solutions that protect SaaS and non-human identity layers, including AI agents, applications, integrations, and machine identities.

What you will do

• Own the Customer Success reporting and automation layer, translating account health, QBR/EBR, and executive dashboard needs into data requirements and solutions.
• Design AI-assisted and deterministic workflows for customer insights, health checks, recurring reports, renewal tracking, and adoption monitoring.
• Automate technical support workflows such as ticket triage and diagnostics across Zendesk, Salesforce, Slack, and the data warehouse.
• Help define a secure and auditable data access model in partnership with Business Systems and Security.
• Maintain data quality and documentation for Customer Success data sources, identifying gaps and governance issues.
• Partner with Business Systems, Product, Engineering, TAM, and Support teams to shape data flows and operational tools.

Requirements

• Must be based in the United States and work remotely during East or Central time zone hours.
• Hands-on experience with Databricks or a comparable modern data platform, including querying, governed data marts, data modeling, and semantic views.
• Experience with Python or another scripting language for data transformation and automation.
• Ability to translate ambiguous business reporting needs into concrete data requirements and communicate effectively with technical teams.
• Understanding of data access governance and security best practices for customer-tenant data.
• US work authorization is required.

Nice to have

• Experience with Salesforce data or customer success platforms such as Totango, Zendesk, or Gainsight.
• Experience designing technical support automation and cross-platform integrations.
• Experience in cybersecurity, SaaS security, or a technical B2B SaaS environment.

Culture & Benefits

• Competitive compensation with equity and 401(k).
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off and paid holidays.
• 12 weeks of new parent or family leave.
• Personal and professional development resources.