Customer Success Operations Manager (Salesforce)

Location: Remote

Base salary: $105,000–$120,000 per year, plus equity incentive eligibility and benefits.

Company

hirify.global provides concierge access to a premium radiology network of more than 5,000 vetted providers across 48 states, helping patients access imaging services while reducing costs for employers and payers.

What you will do

• Build and maintain Customer Success playbooks, SOPs, templates, and best practices for internal processes, utilization, upsells, and renewals.
• Implement scalable processes and tooling for implementation, customer health, business reviews, renewals, and expansions.
• Design and run quarterly goal cycles, scorecards, and incentive mechanics for Customer Success.
• Own Salesforce opportunity tracking, pipeline hygiene, reporting, workflows, and data integrity.
• Develop onboarding, training, and centralized knowledge-base programs for Customer Success and Implementation.
• Partner with Operations, Product, Sales, Marketing, and other teams to automate workflows and operationalize process changes.

Requirements

• 4+ years of experience in Customer Success Operations, Revenue Operations, or a similar operations-focused role.
• Hands-on Salesforce experience with opportunity tracking, pipeline hygiene, reporting, workflows, and data integrity.
• Experience designing and implementing bonus, incentive, or variable compensation structures for customer-facing teams.
• Strong understanding of implementation, adoption, account health, renewals, expansions, and escalations.
• Strong analytical, project management, ownership, and cross-functional communication skills.

Culture & Benefits

• Remote work environment.
• Eligibility for equity incentive and competitive benefits plans.
• Cross-functional collaboration across Customer Success, Implementation, Operations, Product, Sales, and Marketing.
• Focus on scalable processes, continuous improvement, and operational efficiency.