Sales Operations Manager

Location: United States (Remote)

Company

hirify.global develops Grafana Cloud, a fully managed observability platform built on open source and open standards for monitoring reliability, resolving incidents, and analyzing telemetry at scale.

What you will do

• Improve and maintain account-base models related to consumption growth across the go-to-market organization.
• Manage monthly compensation updates and improve operational processes with Revenue Operations and Compensation teams.
• Analyze customer product engagement to inform product investment, GTM segmentation, and territory planning.
• Use BigQuery and SQL to extract large datasets and coordinate data flows between BigQuery, Google Sheets, and compensation tools.
• Manage sales exceptions and independently deliver ad hoc reports with actionable insights.

Requirements

• 4+ years of experience in strategy and operations, consulting, business analytics, or compensation.
• Experience working with large datasets and ambiguous business problems.
• Strong problem-solving and communication skills, including presenting analysis to executive audiences.
• Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization.
• Proficiency in SQL, BigQuery data orchestration, and GTM tools.
• Experience with Salesforce reporting, dashboards, validation rules, flows, and compensation tools such as Xactly, Apttus, or CaptivateIQ.

Nice to have

• Previous experience with open source.
• Experience with Tableau, Looker, or Grafana visualization.

Culture & Benefits

• 100% remote work with a global culture and team members across more than 40 countries.
• Transparent communication, autonomous work, and an innovation-driven environment.
• Open-source values, empowered teams, and a high-trust, low-ego culture.
• Career growth pathways and approachable leadership.
• In-person onboarding for new team members.
• 30 days of annual leave, including 3 Grafana Shutdown Days, subject to local legislation.