Creative Operations Manager

Location: Fully remote

Salary: $77,000–$87,000 per year

Company

hirify.global is a mission-driven nonprofit organization supporting deaf and hard-of-hearing communities through its divisions, programs, and brand initiatives.

What you will do

• Evaluate and improve Creative Services processes, tools, intake workflows, request routing, and operational systems.
• Design and maintain workflow automations, project visibility systems, and reporting for capacity, utilization, workload, and demand.
• Track project timelines, dependencies, risks, blockers, ownership, and next steps, while facilitating status reviews and escalating unresolved issues.
• Coordinate communication among creative teams, stakeholders, contractors, vendors, and external partners.
• Manage contractor and vendor onboarding, deliverables, contracts, invoices, ordering, shipping, fulfillment, and distribution logistics.
• Develop documentation, standards, templates, playbooks, and lessons learned to support continuous improvement.

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, Project Management, or a related field, or equivalent work experience.
• 4+ years of experience in project management, operations, marketing operations, creative operations, or a related field.
• Experience managing multiple projects and competing priorities simultaneously.
• Strong organizational, communication, stakeholder management, analytical, and problem-solving skills.
• Experience with project management and workflow systems.
• Demonstrated ability to build and improve operational processes.

Nice to have

• Experience with FreshService or a comparable request-management platform.
• Experience supporting marketing, communications, or creative teams.
• Experience with workflow automation and systems administration.
• Experience coordinating contractors, vendors, and external partners.
• Familiarity with nonprofit organizations and mission-driven work.

Culture & Benefits

• Fully remote work environment.
• Cross-functional collaboration across creative, content, design, video, strategy, and stakeholder teams.
• Opportunity to improve operational transparency, accountability, and scalability across Creative Services.