Aftermarket Inside Account Manager (Service Sales)

Location: Remote within the United States, with preference for the greater Wilmington, Delaware area or the Northeastern U.S. Monday–Friday, 9:00 AM–5:00 PM day shift. Travel required approximately 10% of the time.

Salary: $29.35–$58.70 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides laboratory instrumentation, services, and support solutions through its CrossLab portfolio.

What you will do

• Sell CrossLab service solutions to new and existing customers through telephone, email, and digital channels.
• Qualify complex leads, manage assigned accounts and sales funnels, and forecast opportunities accurately.
• Own the full service-contract renewal lifecycle, including opportunity review, quoting, negotiation, and booking.
• Manage proactive renewal pipelines, e-renewal quotes, multi-year agreements, and at-risk contracts.
• Identify upsell and cross-sell opportunities, including expanded instrument coverage and higher service levels.
• Partner with account managers, field service, contract administration, and sales management to retain and grow customers.

Requirements

• Bachelor’s degree or equivalent.
• At least 2 years of experience in inside sales or an equivalent role; aftermarket, service-contract, or renewal sales experience is preferred.
• Broad familiarity with laboratory instrumentation and maintenance requirements.
• Strong communication, technical customer-engagement, contract-negotiation, and attention-to-detail skills.
• Experience with automated sales tools such as Salesforce CRM, Qlik, and SalesLoft.
• Demonstrated ability to meet or exceed sales quotas and renewal targets.

Culture & Benefits

• Remote work option within the United States.
• Full-time employment with bonus, stock, and benefits eligibility.
• Collaborative work with account management, field service, contract administration, and sales teams.
• Day-shift schedule from Monday through Friday.