Associate Director of Inside Sales

Location: Hybrid role based within commuting distance of the Philadelphia office, with in-person work three days per week or more and flexibility to work from home or remotely on other days. Candidates must have the right to reside and work in the United States.

Annual salary of approximately $90,000–$105,000 USD plus bonus, commensurate with experience.

Company

Informa and Taylor & Francis operate in academic publishing, business intelligence, knowledge, and events, producing scholarly journals, books, ebooks, and reference works.

What you will do

• Lead renewals, retention, and growth strategies for ebooks and journals accounts, focusing on smaller B2B customers.
• Transition customers from traditional purchasing models to subscription-based models while maintaining customer satisfaction.
• Analyze renewal trends, regional variations, churn risks, KPIs, and customer lifetime value to guide targeted interventions.
• Lead, coach, and develop inside sales representatives responsible for renewals and account retention.
• Manage forecasting, reporting, CRM tracking, pipeline health, capacity planning, territories, and workload distribution.
• Collaborate with Customer Success, Product, Marketing, Sales Operations, and senior leadership to improve propositions, processes, and customer adoption.

Requirements

• Extensive experience in inside sales, account management, or customer success, including leadership experience.
• Proven success managing B2B renewals and retention, particularly for accounts below $20,000.
• Experience transitioning customers to subscription or other protective business models.
• Strong people leadership, coaching, communication, negotiation, analytical, and change-management skills.
• Proficiency with CRM platforms, preferably Salesforce, and sales analytics tools.
• Must have the right to reside and work in the United States and live within commuting distance of Philadelphia.

Nice to have

• Experience in academic publishing, information services, or SaaS.
• Knowledge of academic libraries, institutional purchasing, ebooks, journals, licensing models, and usage metrics.
• Experience working with library customers or academic institutions.
• Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.

Culture & Benefits

• Balanced hybrid working model with a flexible working schedule.
• 15 paid vacation days, 10 paid sick days, floating holidays, and paid parental and life-event leave.
• Medical, dental, vision, and 401(k) matching benefits.
• Paid volunteering days, a birthday day off, and seasonal social and charitable events.
• Training, development resources, coaching, and an individualized Taylor & Francis Development Plan.

Hiring process

• Applications are reviewed on a rolling basis.
• Application support and reasonable accommodations are available during the recruitment process.