Account Manager, SMB

Location: Los Angeles, CA, United States; hybrid work with time split between remote and in-office work, plus travel for training, offsites, team-building events, and other business needs.

Salary: $26.08–$38.40 USD per hour; total on-target earnings of $32.60–$48 USD per hour, including commission opportunities.

Company

hirify.global operates a platform that helps restaurants improve visibility, operations, product adoption, and revenue.

What you will do

• Manage a portfolio of approximately 75 SMB restaurant merchants and build long-term partnerships.
• Conduct high-volume outbound calls and email outreach to monitor performance, identify risks, and support merchant goals.
• Advise restaurant owners on pricing, promotions, DashPass, advertising, and other product adoption opportunities.
• Set performance goals and KPIs, review results, and deliver quarterly business reviews.
• Reduce churn, support new store expansions, and collaborate with internal growth teams on merchant opportunities.
• Test and refine outreach approaches while maintaining consistent activity during slower or challenging periods.

Requirements

• At least 2 years of experience in client-facing sales, outbound sales, account management, or a related business operations environment.
• Experience owning a book of accounts and being accountable for retention, growth, customer satisfaction, and product adoption.
• Experience working toward activity and outcome targets, including calls, talk time, revenue, retention, and adoption metrics.
• Experience using Salesforce or a similar CRM.
• Intermediate to proficient ability with Google Sheets or Microsoft Excel, including complex spreadsheets.
• Strong customer empathy, goal orientation, persistence, and AI fluency or eagerness to build AI fluency.

Culture & Benefits

• Data-driven, collaborative environment focused on supporting small business success.
• Flexible combination of remote and in-office work with in-person collaboration as needed.
• 401(k) plan with employer matching, medical, dental, and vision insurance.
• Paid parental leave, paid time off, paid sick leave, holidays, disability and life insurance.
• Wellness, commuter, family-forming assistance, and mental health benefits.