Claims Handler (Insurance)

Location: On site in Stoke-on-Trent, with hybrid working available after probation

Company

hirify.global is a specialist professional services and technology firm serving insurance, financial services, public sector, and other highly regulated organizations.

What you will do

• Liaise with customers, insurers, suppliers, and colleagues nationwide.
• Analyse policies to determine claim coverage and plan efficient claims processing.
• Set up claims, appoint contractors, update internal systems, and issue payments.
• Keep policyholders informed through clear written correspondence.
• Arrange settlements and ensure compliance with contractual and regulatory requirements.
• Contribute to team performance and business growth.

Requirements

• Strong numeracy, literacy, and IT skills.
• Excellent attention to detail and an adaptable, proactive approach.
• Ability to work effectively in a fast-paced environment.
• Professional and empathetic communication skills, including when handling challenging conversations.
• Ability to work onsite in Stoke-on-Trent, with hybrid working after probation.

Culture & Benefits

• Leadership training, professional qualification funding, and ongoing learning opportunities.
• Pension contribution of 5% from the employee and 5% from the employer.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• Life assurance, enhanced family leave pay, retailer discounts, and financial wellbeing support.
• Employee volunteering, resource groups, wellbeing support, and a confidential 24/7 employee assistance helpline.
• Flexible benefits including holiday purchase, healthcare cash plan, dental plan, cycle-to-work scheme, and lease car salary sacrifice.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview followed by an offer and hiring decision.