Customer Care Manager (Insurtech)

Location: Manchester, United Kingdom; the role launches and leads a new Manchester site. The workplace is described as on-site, with hybrid working also available through a mix of home and office days.

Company

hirify.global is a data- and technology-driven online motor insurance provider expanding its customer operations in the UK and Spain.

What you will do

• Launch, lead, and scale customer care operations for the Manchester site.
• Oversee Customer Fulfillment and Post-sale Validation teams, ensuring productivity, regulatory compliance, and performance against service level agreements.
• Manage, coach, and develop Team Leads responsible for fulfillment, post-sale validation, customer feedback, and quality assurance.
• Build a high-performing, collaborative, and customer-centric culture aligned with the London operation.
• Partner with Product and Technology teams to identify operational friction, automate routine tasks, and improve tools and workflows.
• Use customer feedback and QA insights to identify training gaps and improve operational standards.

Requirements

• Experience leading customer care or operational teams in a fast-paced, high-growth technology, fintech, or insurtech environment.
• Experience managing and developing Team Leads or Supervisors through coaching, engagement, and operational accountability.
• Direct experience with customer care, post-sale validation, back-office operations, or operational QA in a high-volume setting.
• Ability to collaborate with Product and Technology teams to optimize tools, automate workflows, and use data for operational decisions.
• Ability to work in the Manchester operation, with a workplace combining office and home days.

Culture & Benefits

• Hybrid working with a mix of home and office days.
• Learning resources, mentorship, and an individual growth plan.
• Private healthcare, gym discounts, wellbeing programs, and mental health support.
• Inclusive equal opportunity environment that values diverse perspectives.